Have questions? We have answers!
FAQs
1
Can I get a Pre-Departure COVID-19 PCR Swab test even if I'm not travelling? I do not have an approval letter, but I feel unwell.Can I do a voluntary swab test?2
What is the required testing window for a Pre-Departure COVID-19 PCR Swab Test?3
If the traveller's flight timing has changed, and the flight details indicated on the approval letter is different from the revised flight schedule, does the traveller need to re- seek approval ?4
Can I have a Pre-Departure COVID-19 PCR Swab Test without an appointment if I have the necessary documentation?5
What is the cost of the Pre-Departure COVID-19 PCR Swab Test? Are there other charges?6
Why do you need my NRIC and Passport for the Pre-Departure COVID-19 PCR Swab Test? What about local address and email/handphone number?7
What happens after the Pre-Departure COVID-19 PCR Swab Test?8
What id I want a hardcopy of the Pre-Departure COVID-19 PCR Swab Test?9
What if the Pre-Departure COVID-19 PCR Swab Test results fail to be ready on time?10
What if I need additional memos apart from the standard memos for Pre-Departure COVID-19 PCR Swab Test results?11
What if the Pre-Departure COVID-19 PCR Swab Test result is positive?12
What if the Pre-Departure COVID-19 PCR Swab Test result is inconclusive?13
What is a referral memo?14
How can I request a referral memo in “MaNaDr for Patient” App?15
How much does a referral memo charge?16
How long can I receive my referral memo after my request?17
What kinds of specialists can MaNaDr refer me to?18
Can I change the location of my referral from one hospital or office to another?