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FAQs

1
Can I get a Pre-Departure COVID-19 PCR Swab test even if I'm not travelling? I do not have an approval letter, but I feel unwell.Can I do a voluntary swab test?collapse
2
What is the required testing window for a Pre-Departure COVID-19 PCR Swab Test?collapse
3
If the traveller's flight timing has changed, and the flight details indicated on the approval letter is different from the revised flight schedule, does the traveller need to re- seek approval ?collapse
4
Can I have a Pre-Departure COVID-19 PCR Swab Test without an appointment if I have the necessary documentation?collapse
5
What is the cost of the Pre-Departure COVID-19 PCR Swab Test? Are there other charges?collapse
6
Why do you need my NRIC and Passport for the Pre-Departure COVID-19 PCR Swab Test? What about local address and email/handphone number?collapse
7
What happens after the Pre-Departure COVID-19 PCR Swab Test?collapse
8
What id I want a hardcopy of the Pre-Departure COVID-19 PCR Swab Test?collapse
9
What if the Pre-Departure COVID-19 PCR Swab Test results fail to be ready on time?collapse
10
What if I need additional memos apart from the standard memos for Pre-Departure COVID-19 PCR Swab Test results?collapse
11
What if the Pre-Departure COVID-19 PCR Swab Test result is positive?collapse
12
What if the Pre-Departure COVID-19 PCR Swab Test result is inconclusive?collapse