Term & Conditions

Term & Conditions - ManaCare

MaNaCare Terms and Conditions

  1. General

    1. Subject to your acceptance of and compliance with the terms and conditions of these Terms, during the Term, Manacare grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable, and non-assignable license to access and use the Platform in Singapore.
    2. You do not acquire any ownership interest or any other rights in the Platform under these Terms, other than to use the Platform in accordance with the limited license granted hereunder and subject to all terms, conditions, and restrictions, under these Terms. Manacare reserves and shall retain its entire right, title, and interest in and to the Platform, including all patent, copyright, trademark, trade secret, and other Intellectual Property Rights therein or relating thereto.
    3. You acknowledge and agree that Manacare may regularly update the Platform and reserves the right to add and/or substitute functionally equivalent features for any reason, without notifying you. Manacare shall have the right to remove, suspend or discontinue any component, feature, or function of the Platform without any liability towards you. You further agree that any Platform Updates are considered part of the Platform and are subject to all terms and conditions of these Terms.
    4. An internet connection and certain devices (such as a computer or smartphone) may be required to access and use the Platform. At your own expense, you are responsible for any connections and/or equipment required to use the Platform.
    5. If you need platform support, you can contact Manacare at feedback@manadr.com. Manacare makes no representations or warranties regarding the support it will provide its customers.
    6. In these Terms

      (a) “Business Day” means any day of the week (other than a Saturday, Sunday gazetted public holiday).

      (b) “Intellectual Property Rights” means patents, trademarks, service marks, copyright, know-how, design rights, database rights, rights in software, rights in designs and inventions, trade secrets, confidential information, trade and business names and brands, internet domain names, any application (whether pending, in process or issued) for any of the foregoing and any other industrial, intellectual property or protected right similar to the foregoing (whether registered, registrable or unregistered) in any country and in any form, media, or technology now known or later developed.

      (c) “Platform” means collectively the Site and the Services.

      (d) “Services” means the applicable ManaCare applications, platform, content, features, and software provided by ManaCare through or using the Site, including the Accounts but excluding all the healthcare and wellness services and facility(ies) listed thereon and/or provided, delivered, gave or administered by the service providers listed thereon to the Members.

      (e) “Site” means Manacare websites, online locations, mobile applications, user interfaces and application programming interfaces.

  2. User accounts.

    1. You will be assigned an “account” with access to the platform.
    2. (a) Provide true, accurate, current and complete information about yourself as required by Manacare in order to create an Account (“Registration Data”);

      (b) Maintain and promptly update registration data to keep it true, accurate, current and complete;

      (c) Create an Account using a false identity or information or on behalf of anyone other than yourself; and

      (d) Immediately notify Manacare in writing if you suspect or become aware of any unauthorized use of your account or any other breach of security.

    3. (a) You shall maintain the confidentiality and security of your account with great care and shall not allow any other person to use your account to access the Platform.

      (b) All activities on the Platform and all operations of Platform that occur under or through the use of your Account. If you are accessing or using the Platform as a member of the Customer or organisation, all such activities will be attributable to and binding on the Customer or organisation.

    4. Manacare shall not be liable to you for any harm or loss arising from or relating to the theft of your Account, your disclosure of your Account, or the use of your Account by another person or entity.
    5. Manacare reserves the right to temporarily or permanently suspend or terminate your Account or impose limits on or restrict your access to and use of the Platform with or without notice at any time for any or no reason including:

      (a) If you provide any Registration Data that is untrue, inaccurate, not current or incomplete, or Manacare has reasonable grounds to suspect that any Registration Data you provide is untrue, inaccurate, not current or incomplete;

      (b) If Manacare has reasonable grounds to believe you have violated, or are about to violate, these Terms, including any incorporated agreements, policies or guidelines, or any applicable laws or regulations, or that your Account may have been compromised;

      (c) If:

      (i) Manacare is entitled to suspend the Customer’s account or terminate the Customer Agreement pursuant to the Customer Agreement;

      (ii) Manacare deems the deposit paid by the Customer for use of the Platform as insufficient and the Customer has failed to top up such amount of deposit as is required by Manacare pursuant to the Customer Agreements;

      (iii) The Customer Agreement expires; or

      (iv) The Customer is in breach of or is has failed to comply with its obligations under the Customer Agreement (including payment of applicable fees);

      (d) If activities occur under your Account which, in Manacare sole discretion, would or might cause damage or losses to Manacare or any users (whether yourself or other users), impair Manacare ability to provide the Platform, or infringe or violate any third party rights (including Intellectual Property Rights);

      (e) In response to requests by law enforcement or other government agencies; or

      (f) Due to unexpected technical or security issues or problems.

    6. You agree not to create an Account or use the Platform if you have previously been banned from the Platform by Manacare.
    7. You acknowledge and agree that Manacare may, in its sole discretion and as appropriate, monitor, collect, record, and transmit without notice to authorities any or all of your communications with the Platform.

  3. Permits and medical tokens.

    1. Subject to Customer's compliance with the Customer Agreement and any plans purchased by Customer, Customer may allocate credits (“Entitlement Manacare Credit”) to its account. You may make payments for third-party goods and services through the Platform using the access rights assigned to your account or Manacare Tokens (as applicable). Manacare reserves the right, in its sole discretion, to change the entitlement or allocation of Manacare Credit at any time for any reason.
    2. You agree that your Account and Entitlements or Manacare Tokens (as the case may be) are solely for the purpose of receiving Goods and Third Party Providers made available through the Platform and are not funded in advance by money, prepaid or otherwise. institution. Accordingly, the Entitlements or the Manacare Tokens (as the case may be) do not constitute any claim against Manacare and you shall not make any claim against Manacare with respect to the Entitlements or the Manacare Credit (as the case may be). shall not be performed.
    3. Assigned entitlements or Manacare Credit (as the case may be) are not redeemable for cash under any circumstances. Entitlement or Manacare Tokens (as the case may be) shall not be transferred, resold, encumbered or exchanged for value under any circumstances, and shall not be regarded, construed or used as valuable or exchangeable instruments under any circumstances.
    4. Manacare reserves the right in its sole discretion to at any time reverse, refuse or reject any allocation of Entitlement or Manacare Credit (as the case may be) by the Customer to you.
    5. You may utilise the Entitlement or Manacare Credit in your Account to pay for the goods and services made available for utilisation through the Platform. In the event there are insufficient Entitlement in your Account, or where your Manacare Credit are subject to a coverage limit and hence are unable to cover the full cost for the utilisation of any particular goods and services, you may be required to pay for the deficiency using cash, debit or credit card directly to the third party service providers.
    6. For the avoidance of doubt, acceptance of the utilisation of the Entitlement or Manacare Credit (as the case may be) is at the discretion of the applicable service providers and Manacare does not represent, warrant, undertake or guarantee that any of they will accept the Entitlement or Manacare Credit (as the case may be).
    7. You may from time to time check the balance and utilisation of the Entitlement or Manacare Credit as the case may be through the Platform.

  4. User restrictions

    1. You shall:

      (a) Access and use the Platform in compliance with these Terms, Manacare Policies and all applicable laws;

      (b) Obtain all consents, permissions, and authorisation required under applicable law from the relevant persons as may be necessary to input, provide, transfer, and make available data (including Personal Data) to Manacare for the purposes of using the Platform;

      (c) Use commercially reasonable efforts to prevent unauthorised access to or use of the Platform under your account, and notify Manacare promptly of any such unauthorised access or use.

    2. You shall not:

      (a) License, sublicense, sell, resell, transfer, assign, or distribute the Platform, or otherwise commercially exploit or make available to any third party the Platform in any way;

      (b) Create “links” to the Platform or “frame” or “mirror” any Platform on any other server or wireless or internet-based device and not to modify or make derivative works based on the Platform;

      (c) Reverse engineer, disassemble or otherwise attempt to derive or gain access to the source code or infrastructure of the Platform, or access the Platform in order to build a competitive product or service or build a product using similar ideas, features, functions or graphics of the Platform or copy any ideas, features, functions or graphics of the Platform;

      (d) Use any manual or automated program, script, including but not limited to web scrapers, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms or any similar program to scrape or download any information from the Platform or which may make multiple server requests per second or unduly burdens or hinders the operation and/or performance of the Platform;

      (e) Use the Platform to send spam or otherwise duplicative or unsolicited messages or send or store infringing, obscene, threatening, libellous or otherwise unlawful or tortious materials; or to send material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs; or to interfere with or disrupt the integrity or performance of the Platform or the data contained therein; or to attempt to gain unauthorized access to the Platform or its related systems or networks; or to impersonate any person or entity or otherwise misrepresent its affiliation with a person or entity; and

      (f) Post, distribute or reproduce in any way any copyrighted material, trademarks or other proprietary information without obtaining the prior consent of the owner of such proprietary rights.

    3. You acknowledge and agree that:

      (a) Manacare has no obligation to monitor your access to or use of the Platform but has the right to do so for the purpose of operating the Platform, to ensure your compliance with these Terms or to comply with applicable laws or the order or requirement of a court, administrative agency or other governmental body;

      (b) Manacare reserves the right, at any time and without prior notice, to terminate the license granted to you under these Terms and remove or disable your access to and use of the Platform (or any part thereof) should Manacare at its sole discretion, consider any of your actions or operations to be in violation of these Terms or is otherwise harmful to the Platform or any users of the Platform; and

      (c) Manacare may investigate and prosecute violations of these Terms to the fullest extent of the law and involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms.

  5. Third party materials.

    1. Manacare may display, include or make available third-party content or provide links to third-party websites or services on the Platform. During the use of the Platform, you may enter into correspondence with or purchase goods and/or services from third party service providers which are marketing or making information available about their goods and/or services through the Platform (such third party content, websites, services and information from third parties shall collectively be referred to as “Third Party Materials”). You acknowledge and agree that:

      (a) Any such agreements and arrangements (including without limitation to any correspondence, purchase, transaction or promotion, and any terms, conditions, representations or warranties associated with such agreements and arrangements) are solely between you and the applicable third party service providers. Manacare (together with its licensors) shall not be a party to such agreements and arrangements and shall have no liability, obligation or responsibility for any such agreements and arrangements between you and any such third party.

      (b) Manacare does not monitor and review Third Party Materials and does not endorse any Third Party Materials that are linked, made available or marketed through the Platform and in no event shall Manacare be responsible for any Third Party Materials, including without limitation to their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. All goods and services which you obtain from any third parties (whether linked to, marketed on or made available through the Platform or otherwise) are entirely at your own risk.

      (c) Certain third party service providers may require you to agree to additional or different terms of use prior to your access to or use of such goods or services. Manacare is not a party to and disclaims any and all responsibility and/or liability arising from such agreements shall be between you and/or the third party service providers.

  6. Intellectual property.

    1. You acknowledge and agree that Manacare and its third-party licensors own all rights, title and interests(including without limitation to Intellectual Property Rights) in and to:

      (a) The Platform;

      (b) Any trade marks, service marks, trade names, domain names, website name, other significant brand features or specific descriptions which will allow a third party to identify Manacare and/or its affiliates (collectively, “Manacare Proprietary Markings”);

      (c) All updates, derivatives and modifications developed or derived therefrom, including without limitation to any software, source and object codes, algorithms, data models (whether or not any of the foregoing have been developed using your data), technology, web pages, text, pictures, images, audio, video, charts, layout design, and electronic documents, or customisation to the Platform;

      (d) Any reports or data generated by Manacare in the course of providing the Platform to you;

      (e) Any intangible ideas, residual knowledge, concepts, know-how and techniques related to or learned from Manacare provision of the Platform, including, without limitation, any intangible ideas, residual knowledge, concepts, know-how, and techniques related to any new features for the Platform, whether or not created for you; and

      (f) Any operation and technical data relating to the Platform (including without limitation to user Account information, Registration Data, operation records, and service orders).

      (collectively, the “Manacare Intellectual Property”).

    2. Other than the limited license and use rights expressly set forth in these Terms to Manacare Intellectual Property, Manacare does not grant you any rights to Manacare Intellectual Property and reserves all rights therein.
    3. You shall not, and shall not permit any other person to:

      (a) Access or Manacare Intellectual Property except in accordance with the terms of and otherwise permitted under these Terms;

      (b) Display, use, apply for registration any Manacare Proprietary Markings;

      (c) Represent to any other persons, that you have the right to display, use or to otherwise dispose of Manacare Proprietary Markings;

      (d) Modify, alter, remove, delete or destroy any Manacare Proprietary Markings placed upon or contained within the Platform; or

      (e) Take any action which would cause the Platform or any part thereof to be placed in the public domain or to become open source software.

    4. If you propose or provide any ideas, suggestions, recommendations, enhancements, improvements, or other feedback (collectively “Feedback”) to Manacare, then you hereby assign all rights, title, and interests, including all copyright, patent, trade dress rights and other Intellectual Property Rights, in and to such Feedback to Manacare. Manacare shall have the right to use and disclose any ideas, know-how, concepts, techniques, or other Intellectual Property Rights contained in such Feedback in any manner and for any purpose in Manacare discretion without remuneration, compensation or attribution to you, provided that the foregoing shall not create or imply any obligation on the part of Manacare to use such Feedback.

  7. Personal data.

    1. We collect, process and disclose your information in accordance with our Privacy Policy. By using the Platform, you acknowledge and agree that you have read and consented to our collection, processing and disclosure of your information (including Personal Data which may include but not limited to your health data such as the date and time of visit, diagnosis, consultation, medicine/treatment/procedure/tests that are prescribed or administered and medical certificates issued) in accordance with our Privacy Policy.
    2. Prior to disclosing any information (including Personal Data) of any person other than yourself to Manacare (whether directly or indirectly through other parties), you represent and warrant that:

      (a) You have the authority to provide such Personal Data to Manacare

      (b) The Personal Data provided is accurate and true;

      (c) You have informed the individual about the purposes for which his/her Personal Data is collected, used and disclosed, as well as the parties to whom such Personal Data may be disclosed or transferred by Manacare, as set out in the Privacy Policy; and

      (d) The individual has consented to the collection, use and disclosure of his/her Personal Data for such purposes.

    3. Manacare or its affiliates may need to receive, obtain or collect technical data from you in order to enable you to access and use the Platform.

      (a) Edit, use, distribute, display, store, process, reproduce or create derivative works of Technical Data;

      (b) Integrate Technical Data with other data for anonymous use in Manacare marketing and sales activities. and

      (c) Use Aggregated Technical Data and/or share Aggregated Technical Data with third parties; However, only to the extent that this data is presented in aggregated form and does not identify you.

    4. In these Terms, “Technical Data” means system-specific data or information and other technical data related to the Platform.

  8. Disclaimer.

    1. THE PLATFORM IS PROVIDED "AS IS," "AS AVAILABLE," AND "AS AVAILABLE," WITH ALL FAULTS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. Manacare expressly disclaims any and all representations and warranties (whether express or implied) including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, conformance with description, title, freedom from malicious code and non-infringement.
    2. To the fullest extent permissible under applicable laws, Manacare expressly disclaims all liability to you for:

      (a) The truth, accuracy, adequacy, completeness, currency, or reasonableness of the content contained in or accessed through the Platform;

      (b) The goods and services offered, supplied or performed by any third party provider (whether linked to, marketed on or made available through the Platform or otherwise);

      (c) The quality or suitability of any third party provider (whether linked to, marketed on or made available through the Platform or otherwise);

      (d) The Platform being uninterrupted or free from errors, loss, corruption, attack, malicious code, viruses, interference, hacking or other security intrusions;

      (e) Losses arising from your failure to fulfil its obligations under these Terms;

      (f) Loss of profits, loss of anticipated savings, loss of business, loss of opportunity, loss of revenue, loss of time, loss of goodwill or injury to reputation, and loss or corruption of data, whether direct or indirect, nor for any punitive, indirect, consequential, economic or special losses, howsoever caused and whether foreseeable or not;

      (g) Losses caused by or in connection with death or personal injury due to your negligence, fraud or wilful misconduct;

      (h) Losses arising from any breach of applicable data protection laws due to your failure to obtain and maintain the relevant consents from the relevant persons;

      (i) Loss of data, information and records (howsoever caused) and computer malfunction; and

      (j) Loss arising from any cause whatsoever through no fault of Manacare (including, but not limited to, any computer or system virus interference, sabotage or any other causes whatsoever which may interfere with your computer systems; and any loss of, destruction to or error in your data, information and records, howsoever caused).

    3. Manacare is not licenced to, and does not, provide medical, insurance intermediary or brokerage services.
    4. Manacare has no advisory, fiduciary or similar obligations to you. All information available on the Platform is for informational purposes only. Nothing on the Platform should be construed as professional advice. Independent expert advice should always be sought from persons qualified and licensed to provide advice in relevant areas.

  9. Limitation of Liability.

    2. Notwithstanding any provision to the contrary, no action, suit or proceeding regardless of form arising out of or in connection with these Terms or your use of the Platform may be brought by you against Manacare unless:

      (a) Notice of the claim is received in writing by Manacare:

      (i) Within two (2) weeks from the date the cause of action first arose; or

      (ii) You can prove to Manacare reasonable satisfaction that it was impossible to comply with this time limit, as soon as reasonably practicable;

      (b) Manacare is given at least one (1) month from its receipt of the aforementioned notice to remedy the claim set out in such notice; and

      (c) If such claim is not remedied to your reasonable satisfaction within the one (1) month period as aforesaid or in any event otherwise, such action is brought within one (1) year from the date the cause of action first arose.

    3. For the avoidance of doubt, you agree that all action against Manacare must be brought within one (1) year from the date the cause of action first arose. If no action is brought within one (1) year from the date the cause of action first arose, you agree to and shall be deemed to have irrevocably waived and released Manacare from any claim or liability relating thereto.
    4. Each qualification and limitation in this Clause 8 shall be construed independently of the others and shall not be limited by any other qualification or limitation.

  10. Indemnity.

    1. You hereby acknowledge and agree you shall indemnify (i) Manacare; (ii Manacare related corporations; and (iii) Manacare (and Manacare related corporations’) officers, directors, agents, partners and employees (together, the “Indemnified Parties”) against all claims, damages, losses, obligations, deficiencies, judgments, awards, demands, penalties, taxes, expenses, disbursements, costs, fines and other liabilities (including, but not limited to, any expenses of investigation and legal fees and expenses in connection with any action, suit or proceeding) suffered or incurred by the Indemnified Parties arising out of or in connection with:

      (a) Any misrepresentation or breach of any representation, warranty, covenant or agreement made by you under these Terms;

      (b) Any infringement of any Intellectual Property Rights as a result of any acts or omissions by you;

      (c) Any violation of any third party rights by you;

      (d) Your breach of any provision of these Terms;

      (e) Any other person’s breach of any provision of these Terms, where such person was able to access and use the Platform using your Account; and

      (f) Any breach of applicable laws (including without limitation to data protection laws) by you.

  11. Termination.

    1. These Terms shall commence on the earlier of the date when you (a) accepted these Terms (as described in the preamble above), or (b) first accessed the Platform, and shall remain in full force and effect while you access or use the Platform, unless terminated earlier in accordance with these Terms (the “Term”).
    2. Manacare may terminate these Terms at any time:

      (a) By giving you at least seven (7) Business Days’ written notice without assigning any reason thereto and without any liability whatsoever;

      (b) If you are in material breach of these Terms and (i) such breach is not capable of being remedied; or (ii) such breach is capable of being remedied but is not remedied within ten (10) Business Days of a notice requiring you to rectify such breach;

      (c) If the Customer Agreement has expired or is terminated; or

      (d) If directed by any regulatory authorities and/or pursuant to any law or directives.

    3. Upon any termination of these Terms:

      (a) All rights and licenses granted to you by Manacare shall immediately terminate;

      (b) You shall immediately cease all access and use of the Platform;

      (c) Your access to the Platform may be barred;

      (d) Your Account and related information, files and content associated with or inside your Account (or any part thereof), may be deleted from Manacare database at Manacare discretion. You acknowledge and agree that Manacare will not have any liability whatsoever to you for deletion of your Account; and

      (e) Where applicable, you shall promptly pay all amounts due to Manacare as of the effective date of termination.

    4. Any provision of these Terms, express or implied, which is intended to become or remain in effect upon or after termination of these Terms shall continue in full force and effect. Materials), 6 (Intellectual Property), 7 (Personal Information), 8 (Disclaimer), 10 (Intellectual Property), 9 (Limitation of Liability), 10 (Indemnification), 11 (Termination), 12 (General) .
    5. Termination of this Agreement for any reason shall not affect any rights or remedies a party may have under this Agreement.

  12. General Provisions.

    1. All notices and other communications from Manacare under these Terms (including amendments to these Terms) may be made by email, postal mail, SMS, through the Platforms, or by any other means Manacare deems necessary. Such notices and communications shall be deemed received when sent by Manacare
    2. All notices and other communications provided by you under these Terms must be sent to Manacare by email (if sent during Manacare normal busine Manacare hours). It will be deemed received when shipped, or the next business day if shipped after Manacare normal business hours. (if you have not received an automatic reply) or by prepaid mail to Manacare registered office address (from the date of mailing he will be deemed to have received mail three business days later).
    3. Manacare reserves the right to refuse performance under these Terms to the extent caused by "force majeure events" (including, but not limited to, natural disasters, acts of war or terrorism, riots, working conditions, governmental actions and disruptions). shall not be liable for any delay or failure to perform. ). or internet or energy source interruptions) are beyond Manacare reasonable control. If a Force Majeure Event occurs that affects Manacare performance of its obligations under these Terms, Manacare obligations under these Terms will be suspended and the time for Manacare performance of its obligations will be extended for the duration of the Force Majeure Event.
    4. Manacare shall be entitled to, at any time without notice to you and from time to time without prejudice to any other remedies available to Manacare, set off any amounts due to you against any obligation owed by Manacare to you, whether present or future, actual or contingent, liquidated or unliquidated, primary or collateral, several or joint.
    5. Manacare is an independent contractor nothing herein these Terms shall be construed as creating the relationship of employer and employee, principal and agent, partnership or joint venture or any other fiduciary relationship between you and Manacare
    6. There are no third party beneficiaries to these Terms. Except for the related corporations of Manacare and the Indemnified Parties, a person who is not a party to these Terms (whether or not such person shall be named, referred to, or otherwise identified, or shall form part of a class of persons so named, referred to, or identified, in these Terms) shall have no right to enforce or rely upon any provisions of these Terms.
    7. If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part in any jurisdiction, then such provision shall be severed from these Terms and these Terms shall, as to such jurisdiction, continue to be valid as to its other provisions and the remainder of the affected provision, and the legality, validity and enforceability of such provision in any other jurisdiction shall not be affected.
    8. No delay or failure by Manacare to exercise or enforce any right, power or remedy under these Terms shall constitute or operate as a waiver of that right, power or remedy or any other right, power or remedy under these Terms or operate so as to prevent the subsequent exercise or enforcement of any such right, power or remedy. Any waiver by Manacare must be expressly made in writing and signed to be effective.
    9. You may not transfer or assign any rights or obligations which you have under these Terms without the prior written consent of Manacare. Manacare reserves the right to assign or assign these Terms or any rights or obligations hereunder to any third party at any time.
    10. Singapore law shall govern the Terms, and the Parties hereto agree to submit any disputes arising out of or relating to these Terms, including any issue as to their existence, validity, or termination, to the exclusive and exclusive jurisdiction of the courts of Singapore.

Our contact

Mobile Health Pte Ltd.

Email: support@manadr.com

Last updated: 13 March 2023

Effective date: 13 March 2023