Term & Conditions

MaNaDr Terms and Conditions

19 Jan 2019

Thank you for using MaNaDr. We aim to provide you with a seamless and effective healthcare experience which we hope will set you on a path to better health. These terms and conditions explain your rights and responsibilities in using MaNaDr.

MaNaDr is an internet platform (website and mobile applications) operated by Mobile Health Pte Ltd. These terms and conditions, together with the Privacy Policy, constitute an agreement between you and Mobile Health Pte Ltd as a registered and non-registered user.


We reserve the right to amend any of these terms and conditions at any time at our discretion. We will inform you of any revisions by a notice posted on this website with the effective date. Your continued use of our platform and services constitutes your acceptance of the revised terms and conditions.


Permitted Use Policy

The Platform provides an online appointment booking, telemedicine and home care appointment booking service operated by Mobile Health Pte Ltd which includes an e-commerce transaction, an appointment booking service and promotion and marketing services for Merchants. As a condition of your use of the Platform, you agree that:

1. You are an individual and are at least 16 years of age;

2. You have the authority and capacity to enter into a binding legal obligation;

3. Your use of the Platform will at all times comply with these Terms of Use;

4. If you elect to create an account on the Platform:

  a. You may create only one account for your personal use;

  b. You may only make legitimate purchases for Services that comply with the letter and spirit of the terms of the respective offers by Merchants; and

  c. You must safeguard your password and supervise the use of your account, and understand and agree that you are responsible for your own use and the use of your account by anyone you allow to access it;

5. You represent that you are the authorised owner and signatory of any PayPal and/or other payment facilitation service and/or credit or charge card provided to us to pay the Agreed Price;

6. You represent that you have the right to provide any and all information you submit to the Platform, that the information is only about yourself, and that all such information is accurate, true, current and complete;

7. If you are accessing the Platform in Singapore and/or are subject to the provisions of the Personal Data Protection Act 2012 (Act 26 of 2012) of Singapore (the "PDPA"), you agree that Mobile Health Pte Ltd is authorised to collect, use and/or disclose any personal data (as defined in the PDPA) concerning you which may be provided by you in accordance with the purposes set out in these Terms of Use and in our Privacy Policy (as may be updated and posted on the Platform from time to time), and consent to such collection, use and/or disclosure;


Our Platform may carry advertisements (“Advertisements”) of doctors, healthcare practitioners and other medical service providers (“Advertisers”). All information associated with an Advertisement is provided by the Advertiser. We do not in any way endorse any Advertisement. You are solely responsible for accessing Advertisements and any reliance you may place on such Advertisements is done solely at your own risk. We take no responsibility and assume no liability for any Advertisement on nor for the accuracy of any information contained therein or associated therewith. Your dealings or communications with, Advertisers, and any terms, conditions, warranties or representations associated with such dealings, are solely between you and such Advertiser. We are not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of Advertisements appearing on this Web Site.

Healthcare Provider Appointments

This Platform also provides the means for an Healthcare Provider to accept bookings for appointments from registered users. The Healthcare Provider alone is responsible for honouring any appointment. Your dealings or communications with Healthcare Providers are solely between you and such healthcare Providers.


A minimum non-refundable admin fee of $5 will be levied upon acceptance of each teleconsult request.


MaNaDr is a mobile Platform that allows you to perform Telemedicine consultations (chat and video consultations) with your doctor.

Telemedicine is not a substitute for in-person medical consultations. Please visit your doctor’s clinic where possible instead of using Telemedicine.

Every attempt will be made to provide responses to your questions within the stipulated response time. However, do not delay seeking medical attention from your doctor or hospital, under any circumstances.

Information you provide during Telemedicine must be accurate and relate to yourself or to your child or ward (if consulting on behalf of them). Additionally, you agree to update and maintain such information on MaNaDr to ensure that it is true, accurate, current and complete at all times.

You will agree to seek emergency help when needed or as recommended by doctors on MaNaDr and you agree continue to consult with your primary care doctor as recommended by your primary care doctor or the doctors on MaNaDr.

Medical certification of illness and prescriptions are not available through the MaNaDr Platform.

For video consultations, you are to ensure that the internet connection is of sufficient quality to host a video consultation, otherwise video and audio quality may suffer and MaNaDr will not be responsible for any disputes that arise from this. Nor will there be any refund of payment.

Video Session Privacy, Security & Etiquette: It is required that the patient prepares ahead of time to participate in the Video Consultation, in a quiet and private place, where only the patient is present in the room where the video session is being held. For elderly or disabled patients who require help to participate in the video, a caregiver may be present. There must be no audio/video recording of the video session by the patient. It is necessary that the patient (and any caregiver) act with proper decorum in speech and action during the video consultation. Failure to comply with these requirements can result in termination of the video session with no refund or rescheduling of the consultation.

Healthcare professionals on MaNaDr are not employees of MaNaDr. Any opinions, advice or information expressed by such individuals are those of the individual and the individual alone and they do not reflect the opinions of MaNaDr. MaNaDr does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on MaNaDr. The inclusion of healthcare professionals on MaNaDr or in any professional directory on MaNaDr does not imply recommendation or endorsement of such professional nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any professional contained therein.

Charging Policy

We will charge a user's credit card, PayPal account or other payment processing account for confirmed bookings of Appointments through the Mobile Health Pte Ltd Platform. The amount charged will be equal to the Agreed Price. 

Cancellation and Refund Policy

If you wish to cancel a confirmed appointment, you must do so using the appointment cancellation feature on the Platform by not later than the Cancellation Cut-Off Time. You understand and agree that should you cancel a Confirmed Appointment after the Cancellation Cut-Off Time, your credit card, PayPal or other payment provider account will already have been charged for the full Agreed Price.

If the Healthcare Provider cancels a Confirmed Appointment and credit card or PayPal account has already been charged for the Agreed Price, a full refund of the Agreed Price will be made to you in the original form of payment.

Third Parties

Our Platform may contain links to third-party Web sites ("Third-Party Sites") and third-party content ("Third-Party Content") as a service to those interested in this information. You use links to Third-Party Sites, and any Third-Party Content therein, at your own risk. We do not monitor or have any control over, and make no claim or representation regarding, Third-Party Content or Third-Party Sites. We provide these links only as a convenience, and a link to a Third-Party Site or Third-Party Content does not imply our endorsement, adoption or sponsorship of, or affiliation with, such Third-Party Site or Third-Party Content.


We do not recommend or endorse any Advertiser. If you rely on any information posted on our platform, you do so solely at your own risk.

We have no special relationship with or fiduciary duty to you. Your dealings or communications with, Advertisers, and any terms, conditions, warranties or representations associated with such dealings, are solely between you and such Advertiser, and we will not be responsible or liable for any loss, damage or injury which you may sustain arising from any services provided to you by Advertisers (or from any failure to provide services to you). You acknowledge that we have no control over, and no duty to take any action regarding: which users gain access to our platform; what content is posted by users on our platform; what content you access via our platform; what effects the content may have on you; how you may interpret or use the content; or what actions you may take as a result of having been exposed to the content. Our Platform may direct you to sites containing content that you may find offensive or inappropriate. We make no representations concerning any content contained in or accessed through our platform, and we will not be responsible or liable in any way for such content, and you hereby release us from all liability for your having acquired or accessed content through or via this Web Site.

Our Platform and all associated services and content are provided on an "as is" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

Limitation of Liability

You waive and agree not to assert any claims or allegations of any nature whatsoever against us arising out of or in any way relating to your use of our platform and all associated services, the content or the materials contained in or accessible through our platform, including, without limitation, any claims or allegations relating to the alleged infringement of proprietary rights, alleged inaccuracy of content, or allegations that we have or should indemnify, defend or hold you harmless from any claim or allegation arising from your use or other exploitation of our platform. You use our platform at your own risk.

Without limitation of the foregoing, we shall not be liable for any loss of profits, loss of use, or other economic loss or any damages of any kind, whether direct, indirect, special, consequential, punitive or otherwise, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of our platform, the services, the content or the materials contained in or accessible through our platform, including without limitation any damages caused by or resulting from your reliance on any content or other information obtained from or accessible via our platform. If, notwithstanding the foregoing, we incur any liability which cannot be excluded by law, our aggregate liability, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, arising out of or relating to the use of the site shall not exceed one hundred Singapore Dollars.


As part of the services provided, we may send you notifications or emails about articles or materials that may interest you. You may unsubscribe by contacting us or by indicating your preferences in our platform.


You will indemnify and hold us harmless from any claim or demand made by any third party due to or arising out of your use of our Platform and the breach of any of the terms herein, or the infringement of any intellectual property or other right of any person or entity in connection therewith.

Storing credit card information

Your credit card information and other financial data needed to process your payment are collected, encrypted and stored by our third party payment processor, Stripe. Stripe is an online payment service provider which is certified to be a PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Please visit https://stripe.com/docs/security/stripe if you want to understand the security measures Stripe employs.  Apps that work with Stripe includes industry leaders like Adidas, Grab, Shopify, The Guardian and Unicef. 

Storing of personal information

MaNaDr shall take commercially reasonable steps to safeguard the data you provide or we collect during your interaction with MaNaDr and shall not have any responsibility in connection with any unauthorised access, use or transactions of these data.

MaNaDr may store and use your data on its servers for purposes including, without limitation, the review of the performance, feedback and/or functionality of the MaNaDr platform, and the carrying out of data analytics in connection with provision of MaNaDr Services subject to the confidentiality and other provisions contained in this agreement.


These Terms of Use may change. Because your use of MaNaDr means you agree to these Terms of Use, if we revise and update these Terms of Use, your continued use of MaNaDr will mean that you accept those changes. You choose whether or not you use MaNaDr. If you do not agree to all of these Terms of Use, please do not use MaNaDr.

You are responsible for your account. Accurate and complete registration information is required to use MaNaDr. You are responsible for the security of your passwords and for any use of your account. Please immediately notify us of any unauthorised use of your password or account. Allowing any other person or entity to use your identity for posting on or using MaNaDr is not permitted.

MaNaDr is a service for individuals to use to support their personal health decisions. You may use MaNaDr for personal, but not for commercial purposes.

You agree to use the Platforms and any Service responsibly, and in a manner that is not: unlawful, threatening, harassing, abusive, defamatory, slanderous, libellous, harmful to minors, vulgar, gratuitously violent, obscene, pornographic, indecent, lewd, invasive of another's privacy, or racially, ethnically or otherwise offensive, hateful or abusive.

MaNaDr has no editorial control over or responsibility for Content provided by third parties and any opinions, statements, products, services or other information expressed or made available by third parties (including healthcare professionals) or users on MaNaDr are those of such third parties or users. We make no representations about the accuracy or reliability of any opinion, statement or other information provided by any third party, and do not represent or warrant that your use of the Content displayed or referenced on MaNaDr will not infringe rights of third parties not owned by or affiliated with MaNaDr.

You agree that MaNaDr may send you automatically via e-mail, mobile telephone or other contact information provided by you in your account settings, content including but not limited to, reminders relating to health or doctor recommended actions for you.

You agree to pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. You authorise MaNaDr to immediately invoice your credit card or other payment account provided for all fees and charges due and payable and agree that no additional notice or consent is required.

MaNaDr recognizes your privacy and, in accordance with our Privacy Policy Statement, will not release information to anyone without your written authorization or as required by law.

You understand and agree that we are not responsible for the data bandwidth, signal strength, or internet or data connectivity of your mobile device or computer.

These Terms of Use may change. Because your use of MaNaDr means you agree to these Terms of Use, if we revise and update these Terms of Use, your continued use of MaNaDr will mean that you accept those changes. You choose whether or not you use MaNaDr. If you do not agree to all of these Terms of Use, please do not use MaNaDr.

Privacy Statement

You agree to MaNaDr's Privacy Statement, the terms of which are incorporated herein by reference.

Our contact

Mobile Health Pte Ltd.

Email: support@manadr.com