Term & Conditions
MaNaDr Terms and Conditions
Thank you for using MaNaDr. We aim to provide you with a seamless and effective healthcare experience which we hope will set you on a path to better health. These terms and conditions explain your rights and responsibilities in using MaNaDr.
MaNaDr is an internet platform (website and mobile applications, collectively known as "Platform") operated by MaNaDr Pte Ltd.
This Agreement is made between MANADR PTE LTD (UEN: 201736361M) (“MaNaDr“, “us“, “we” or “our” as the case may be) and you (collectively the “Parties”) with respect to your use of the Platforms and any functionalities, services or features offered via or in connection with the Platforms, and references in this Agreement to the use of any of the Platforms extend to the use of such functionalities, services or features as well.
We reserve the right to amend any of these terms and conditions at any time at our discretion. We will inform you of any revisions by a notice posted on this website with the effective date. Your continued use of our platform and services constitutes your acceptance of the revised terms and conditions.
IMPORTANT: IF YOU ARE HAVING A MEDICAL EMERGENCY, PLEASE DO NOT USE MANADR TO CONNECT WITH YOUR DOCTOR. PLEASE CALL FOR EMERGENCY SERVICES AT 995 IMMEDIATELY.
1. YOUR ACCOUNT
1.1 You will need to have an account in order to access the Services via the Platforms. You may sign up for an account on the Platform. The registration process requires you to provide your personal information, including your name, ID/passport number, policy number, date of birth, address, telephone number, email address and/or such other information as may be required by us.
1.2 You shall comply with all security procedures applicable to the Platforms which we may introduce from time to time.
MaNaDr is a service for individuals to use to support their personal health decisions. You may use MaNaDr for personal, but not for commercial purposes.
1.3 You shall, in your sole responsibility, maintain the confidentiality of your account information for the Platforms (including any user IDs and passwords) and you will be responsible for any disclosure or unauthorised use thereof. You shall not at any time disclose such account information to any other party. Allowing any other person or entity to use your identity for posting on or using MaNaDr is not permitted.
1.4 If you believe that the security of your account information has been compromised, you shall notify us immediately.
1.5 By signing up for an account via the Platforms, you represent and warrant that:
1.5.1 You are an individual and are at least 16 years of age. If you are below 16 years old, you must obtain consent from your parent(s) or legal guardian(s). By continuing to use the Platforms (thereby agreeing to this Agreement), your parent(s) or legal guardian(s) are agreeing to take responsibility for: (i) your actions in your use of the Application; (ii) any charges associated with your use of any of the Application; and (iii) your compliance with this Agreement. If you do not have consent from your parent(s) or legal guardian(s), you must cease using the Application immediately;
1.5.2 You have the authority and capacity to enter into a binding legal obligation;
1.5.3 You may create only one account for your personal use and you will not authorise other persons to use your account nor transfer or assign it to any other person (with the exception of accounts established for children of whom you are the parent or legal guardian or geriatrics, as described below:
1.5.4 You agree that MaNaDr may send you automatically via e-mail, mobile telephone or other contact information provided by you in your account settings, content including but not limited to, reminders relating to health or doctor recommended actions for you.
1.5.5 You may only make legitimate purchases for Services that comply with the letter and spirit of the terms of the respective offers by Merchants; and
1.5.6 You agree to pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. You authorise MaNaDr to immediately invoice your credit card or other payment account provided for all fees and charges due and payable and agree that no additional notice or consent is required;
1.5.7 You must safeguard your password and supervise the use of your account, and understand and agree that you are responsible for your own use and the use of your account by anyone you allow to access it;
1.5.8 You represent that you have the right to provide any and all information you submit to the Platform, that the information is only about yourself, and that all such information is accurate, true, current and complete;
1.5.9 You agree to use the Platforms and any Service responsibly, and in a manner that is not: unlawful, threatening, harassing, abusive, defamatory, slanderous, libellous, harmful to minors, vulgar, gratuitously violent, obscene, pornographic, indecent, lewd, invasive of another’s privacy, or racially, ethnically or otherwise offensive, hateful or abusive; and
1.5.10 You understand and agree that we are not responsible for the data bandwidth, signal strength, or internet or data connectivity of your mobile device or computer.
1.5.11 We shall be entitled, in the exercise of our sole discretion, to (i) refuse your registration if you fail to fulfil any one of the eligibility criteria above; (ii) suspend/terminate your account under the Application; and/or (iii) change the above eligibility criteria at any time;
1.6 If you’re a parent or legal guardian, and you allow your child to use the services, then these terms apply to you and you’re responsible for your child’s activity on the services;
1.7 If you are using the Services on behalf of a minor, you must be present during any video or physical consultation with the minor. Upon purchasing any products, you must be available at the point of product delivery. You are responsible for payment for the Services provided to, and purchase and arrangement of delivery of product for the minor. You are assuming the obligations of this Agreement as they relate to the minor;
1.8 If you are using the Services on behalf of a geriatric with special needs, including but not limited to vision and hearing difficulties, you must be present during any video or physical consultation with the geriatric. Upon purchasing any products, you must be available at the point of product delivery. You are responsible for payment for the Services provided to, and purchase and arrangement of delivery of product for the geriatric. You are assuming the obligations of this Agreement as they relate to the geriatric.
(II) Storing of personal information
1.9 MaNaDr shall take commercially reasonable steps to safeguard the data you provide or we collect during your interaction with MaNaDr and shall not have any responsibility in connection with any unauthorised access, use or transactions of these data.
1.10 MaNaDr may store and use your data on its servers for purposes including, without limitation, the review of the performance, feedback and/or functionality of the MaNaDr platform, and the carrying out of data analytics in connection with provision of MaNaDr Services subject to the confidentiality and other provisions contained in this agreement.
2. YOUR USE OF THE PLATFORMS
2.1 Subject always to your continuing compliance with the terms of this Agreement, we agree to grant you a non-transferable, non-sublicensable and non-exclusive licence to use the Website and/or Application on the Device for the purpose of obtaining the Services. All other rights not expressly granted to you are reserved by.
2.2 Access to some software components used in the Website and/or Application may be offered under third party licences that we may notify you of, in which case your use of those components is governed by such terms to the extent only of any inconsistency between this Agreement and those terms.
2.3 Without prejudice to the generality of the foregoing, you shall not (and shall not, knowingly or otherwise, authorise, allow or assist any third party to):
2.3.1 Modify or adapt the whole or any part of the Website and/or Application, or permit the Website and/or Application or any part of it to be combined with, or become incorporated in, any other application, programs or other platforms created by you;
2.3.2 Disassemble, decompile, reverse-engineer or otherwise attempt to derive the source code of the Website and/or Application or any components thereof;
2.3.3 Communicate, republish, upload, post, transmit, edit, re-use, rent, lease, loan, sell, assign, transfer, distribute, make available, license, sublicense or create derivative works or adaptations based on the whole or any part of the Website and/or Application;
2.3.4 Use the Website and/or Application in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this Agreement, or in contravention of any applicable laws, including infringement of our intellectual property rights or those of any third party in relation to the Application;
2.3.5 Use the Website and/or Application in a way that could damage, disable, impair or compromise the Application (or the systems or security of the Website and/or Application or any other computer systems or devices used in connection therewith) or interfere with other users or affect the reputation of the Website and/or Application and/or ;
2.3.6 Post or transmit any file or email which contains viruses, worms, Trojan horses or any other damaging or destructive elements;
2.3.7 Use any automated process or service to access and/or use the Website and/or Application; and/or
2.3.8 Provide, distribute or share, or enable the provision, distribution or sharing of, the Website and/or Application (or any data associated therewith) with any third party.
3.1 It shall be your sole responsibility, at your own cost:
3.1.1 To obtain all necessary hardware, software and communications services necessary for your use of the Application. Any network connectivity costs shall be born exclusively by you;
3.1.2 To take own steps to ensure the security of your Device; and
3.1.3 To make back-ups of data or other content posted via the Application, as these may be subsequently deleted by us or our service providers at any time without notice to you.
3.2 You agree that:
3.2.1 You are responsible for the correctness and accuracy of the information, particulars, statements, photographs, laboratory test results or diagnostic images furnished by you to MaNaDr and/or the Healthcare Provider;
3.2.2 You are responsible for entering in the correct registration details to link your health insurance or to enjoy any corporate benefits. No refunds will be provided if you proceed with a transaction without the appropriate registration details;
3.2.3 You shall be personally liable for, and to pay, any fees or charges in accordance with any terms in effect at the time they are incurred;
3.2.4 The licences granted herein do not confer on you any rights to use any other intellectual property rights of MaNaDr, our affiliates, partners and/or licensors (as the case may be), including “MaNaDr”, the MaNaDr logos and any other logos, service marks, slogans, product names and designations and other proprietary indicia used as part of the Platforms, all of which are and remain the property of MaNaDr, our affiliates, partners and/or licensors (as the case may be);
3.2.5 You shall comply with all applicable laws; and
3.2.6 We shall have the right to at any time and from time to time:
184.108.40.206 Automatically update the Application and its components on your Device, add or remove functionalities, features or services (collectively, “Application Functions“);
220.127.116.11 Vary user account rights or impose user account restrictions, resource limits or fees or suspend or terminate Application Functions and/or user rights; and/or
18.104.22.168 Deny or restrict access to the Application or any Application Functions whether to any user or generally, or to block access from or to any resources at any time without ascribing any reasons whatsoever, and in any such event, you agree that no claims shall lie against us, our related companies, our agents, our partners or our service providers in connection therewith
3.3 MaNaDr may offer various healthcare/telehealth services on the Platforms including medical consultations, mental wellness consultations, and other health and wellness services (“Healthcare Services”).
(II) Video Consultation/Telehealth Services
3.4 MaNaDr is a mobile Platform that allows you to perform Telemedicine consultations (chat and video consultations) with your doctor.
3.5 Telemedicine is not a substitute for in-person medical consultations. Please visit your doctor’s clinic where possible instead of using Telemedicine.
3.6 If you are using the video consultation functionality, you acknowledge and agree that:
3.6.1 You may arrange and schedule video consultations with providers who deliver the Healthcare Services (“Healthcare Providers”);
Every attempt will be made to provide responses to your questions within the stipulated response time. However, do not delay seeking medical attention from your doctor or hospital, under any circumstances.
3.6.2 All requests for video consultation shall be subject to the Healthcare Providers’ acceptance in his/her sole discretion and each consultation accepted by a Healthcare Provider shall constitute a separate agreement between the Healthcare Provider and you, to which neither MaNaDr nor our affiliates are a party to;
3.6.3 Healthcare professionals on MaNaDr are not employees of MaNaDr. Any opinions, advice or information expressed by such individuals are those of the individual and the individual alone and they do not reflect the opinions of MaNaDr. MaNaDr does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on MaNaDr. The inclusion of healthcare professionals on MaNaDr or in any professional directory on MaNaDr does not imply recommendation or endorsement of such professional nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any professional contained therein.
3.6.4 MaNaDr is merely a provider of the Platforms, and other supporting services, and does not provide or engage in Healthcare Services. Neither MaNaDr nor any third parties who promote the Healthcare Services, facilitate the provision of the Healthcare Services or provide you with a link to the Healthcare Services shall be liable for any professional advice you obtain from a Healthcare Provider via the Website or Application. MaNaDr does not take on any duty of care to you;
3.6.5 For video consultations, you are to ensure that the internet connection is of sufficient quality to host a video consultation, otherwise video and audio quality may suffer and MaNaDr will not be responsible for any disputes that arise from this. Nor will there be any refund of payment.;
It is required that the patient prepares ahead of time to participate in the Video Consultation, in a quiet and private place, where only the patient is present in the room where the video session is being held. For elderly or disabled patients who require help to participate in the video, a caregiver may be present.
3.6.6 Once your request is accepted, the Application may provide your information to the Healthcare Provider, including your name and identification number. You agree to provide proof of identity (which includes a valid photo identification, company identification and/or insurance card) and such information as requested by the Healthcare Provider to verify your identity at the start of or at any time during the video consultation. You acknowledge that you may be denied Healthcare Services if you refuse to provide proof of identity or assume a false identity. The Healthcare Provider reserves the right to decline to accept any request for video consultation through the Application in its absolute discretion;
3.6.7 You acknowledge that there are inherent limitations to video consultations and that in respect of certain medical situations, physical consultations may be a more appropriate medium for medical evaluation, diagnosis and/or consultation. Such medical situations include, but are not limited to: (i) situations requiring urgent care or emergency conditions; (ii) serious conditions (e.g. breathlessness, severe or persistent pains, cardiac arrest); (iii) chronic conditions which have not been previously diagnosed by a doctor; and (iv) any condition requiring further investigations including but not limited to laboratory tests, and imaging modalities;
3.6.8 In the case of the “Specialists” video consultation functionality, you understand and agree that the medical evaluation/diagnosis provided shall be intended as a provisional opinion (or second opinion) and shall be solely based on information made available, presented and discussed for or during the video consultation. Such medical evaluation/diagnosis is not intended to be a substitute for an in-person consultation or treatment. It is advisable to seek further clarification, examination, diagnosis and/or an in-person consultation for a more comprehensive medical assessment before beginning any definitive treatment;
3.6.9 MaNaDr does not, and shall not be deemed to, direct or control the Healthcare Provider generally or in the Healthcare Provider’s performance under this Agreement specifically, including in connection with the Healthcare Provider’s provision of Healthcare Services or the Healthcare Provider’s acts or omissions;
3.6.10 Any opinions, advice or information expressed by the Healthcare Provider are those of the Healthcare Provider alone and they do not reflect the opinions of MaNaDr;
3.6.11 Information you provide including your symptoms, health history, photographs, laboratory test results or diagnostic images furnished/uploaded by you to the Healthcare Provider during Telemedicine must be accurate and relate to yourself or to your child or ward (if consulting on behalf of them). Additionally, you agree to update and maintain such information on MaNaDr to ensure that it is true, accurate, current and complete at all times.
3.6.12 You shall comply with any advice by any Healthcare Provider to seek emergency help when needed or as recommended by doctors on MaNaDr and you agree continue to consult with your primary care doctor as recommended by your primary care doctor or the doctors on MaNaDr.;
3.6.13 You shall (i) comply with any instructions given in relation to any prescription provided to you including, in particular, route, timing and dosages; (ii) promptly report any side effects of any prescription to a doctor; (iii) check the labels of the medication prescribed to verify the medication matches the prescription before consuming the medication delivered; (iv) protect anything prescribed to you and not permit any other person access to the prescribed medication; and (v) not use any prescription after its expiry date;
3.6.14 Upon the completion of the Healthcare Services, we will issue a receipt to you via email or in such other manner as determined by us on the Healthcare Provider’s behalf;
3.6.15 There must be no audio/video recording of the video session by the patient;
3.6.16 It is necessary that the patient (and any caregiver) act with proper decorum in speech and action during the video consultation. Failure to comply with these requirements can result in termination of the video session with no refund or rescheduling of the consultation.
3.6.17 You shall comply with MaNaDr’s cancellation terms set out in clause7.
(III) Healthcare Provider Appointments
3.7 This Platform also provides the means for a Healthcare Provider to accept bookings for appointments from registered users.
3.8 The Healthcare Provider alone is responsible for honouring any appointment. Your dealings or communications with Healthcare Providers are solely between you and such healthcare Providers.
(IV) ManaShop and Website
3.9 ManaShop and Website offers various healthcare-related products and services (including health packages such as home-based screening or vaccination) for purchase (“Healthcare Products”). Healthcare Products in the ManaShop and Website may be sold by third party vendors (“ManaShop Providers”). If you are using the ManaShop functionality on the Application or purchasing a service on the Website, the following terms shall apply.
(a) Placing of Orders
3.10 You may place an order by completing the order form on the Platform and clicking “Confirm Purchase” or “Purchase” (“Order”). ManaShop Providers will not accept Orders placed in any other manner.
3.11 All Orders shall be subject to ManaShop Providers’ acceptance in its sole discretion and each Order accepted by ManaShop Providers shall constitute a separate agreement between ManaShop Provider and you.
3.12 You acknowledge that unless you receive a notice from ManaShop Provider accepting your Order or arranging for an appointment, ManaShop Providers shall not be party to any legally binding agreement with you for the sale of or other dealings with the Healthcare Product and accordingly ManaShop Providers shall not be liable for any losses which may be incurred as a result.
3.13 The ManaShop Provider reserves the right to decline to process or accept any Order received from or through the Platform in its absolute discretion.
(b) Healthcare Products requiring Consultation
3.14 In the event a Healthcare Product requires a prescription from a doctor, you will be redirected to the video consultation platform of the Application for a consultation with a doctor, which is subject to separate consultation fees. You will not be able to purchase such Healthcare Product without a prescription from the doctor.
(c) Prices of Healthcare Products
3.15 The price of the Healthcare Products listed on the ManaShop or the Website payable by you shall be the price as stated on the Platform (the “Product Price”).
3.16 All Product Prices of the Healthcare Products are subject to taxes, unless otherwise stated. We reserve the right to amend the Product Price at any time without giving any reason or prior notice.
(d) Risk and property of the Healthcare Products
3.17 Risk of damage to or loss of the Healthcare Products shall pass to you at the time of delivery or if you wrongfully fail to take delivery of the Healthcare Products, the time when MaNaDr or ManaShop Provider (as the case may be) has tendered delivery of the Healthcare Products.
3.18 Notwithstanding delivery and the passing of risk in the Healthcare Products or any other provision of this Agreement, the Healthcare Products shall not pass to you until MaNaDr has received in cleared funds payment in full of the price of the Healthcare Products and all other goods agreed to be sold by MaNaDr to you for which payment is then due.
3.19 Until such time as the property in the Healthcare Products passes to you:
3.19.1 You shall hold the Healthcare Products as MaNaDr’s fiduciary agent and bailee and shall keep the Healthcare Products separate from those of yours;
3.19.2 MaNaDr shall be entitled at any time to demand you to deliver up the Healthcare Products to MaNaDr and in the event of non-compliance MaNaDr reserves its right to take legal action against you for the delivery up of the Healthcare Products and seek damages and all other costs including but not limited to legal fees against you; and/or
3.19.3 You shall not pledge or in any way charge by way of security for any indebtedness any of the Healthcare Products which remain the property of MaNaDr and if you do so, all moneys owing by you to MaNaDr shall (without prejudice to any other right or remedy of MaNaDr) forthwith become due and payable.
3.20 You acknowledge that:
3.20.1 While we endeavour to provide an accurate description of the Healthcare Products, we do not warrant that such description is accurate, current, or free from error;
3.20.2 MaNaDr shall not be liable for any failure or delay in delivery of your purchased Healthcare Product howsoever caused;
3.20.3 The pricing or availability of the Healthcare Products may change at any time at MaNaDr’s discretion. MaNaDr shall not be responsible for any such changes; and
3.20.4 You shall pay the relevant fees for any Healthcare Products purchased, and abide by all applicable payment terms as may be made known to you on the Platform or by MaNaDr.
(V) ManaCare. Refer Users Terms and Conditions for ManaCare
(VI) Manaforum. Refer Users Terms and Conditions for ManaForum
(VII) Weight Management Program Refer Users Terms and Conditions for Weight Management Program
4.1 ManaClub may from time to time, offer various subscription plans on the Application. Each subscription plan may have specific terms applicable to it which will be stated in the plan description on the Application. Such terms shall be read in addition to this Agreement and shall prevail in the event of any conflict with the terms set out herein.
4.2 The annual subscription to ManaClub enables you to consult with a doctor via MaNaDr’s video-consultation services on the Application or at a MaNaDr panel clinic for a specified fee per consultation (“Specified Consultation Fee”) for 1 month, 4 months or 12 months from the date of purchase (“Subscription Period”).
4.3 By purchasing a subscription to ManaClub, you agree:
4.3.1 To comply with all applicable policies, guidelines, and regulations. Any misuse or abuse of these services may result in the suspension or termination of your user account or any other action that MaNaDr deems appropriate.
4.3.2 Not to use teleconsultation for any administrative requests, including but not limited to inquiring about the status of a delivery or modifying particulars on a medical certificate, as such requests are not within the scope of the teleconsultation services provided. Any violation of this term may result in the suspension or termination of your user account or any other action that MaNaDr deems appropriate.
4.3.3 Not to misuse teleconsultation by requesting a consultation for trivial symptoms or for the purpose of casual conversation.
4.3.4 Not to make any other requests or utilize services that are not relevant to teleconsultation.
4.3.5 Pay an annual fee up front at the then-current annual subscription rate (“Annual Fee”) and you accept responsibility for all recurring charges until you terminate your subscription in accordance with this section;
4.3.6 Pay the Specified Consultation Fee for each consultation attended. Medication will be charged separately at the prevailing rate charged by us or our panel clinics; and
4.3.7 Present your membership e-card at the point of payment in order to be entitled to the Specified Consultation Fee if you are attending a consultation at a panel clinic.
MaNaDr reserves the right to investigate any violations of the above terms and conditions and take appropriate action, including but not limited to suspending or terminating your user account, restricting access to our services, or pursuing legal action. Such action may be taken at our sole discretion and without prior notice to you.
4.4 You may terminate your subscription by sending us an email including your account details to email@example.com
4.5 Notwithstanding the termination of your subscription or your account with MaNaDr pursuant to this Agreement, you agree that you will not be entitled to any refund of the Annual Fee already paid.
4.6 If you fail to terminate your subscription prior to the end of your Subscription Period, your subscription will automatically renew for the next 1 month, 4 months or 12 months at the then-current Annual Fee.
5. DELIVERY OF MEDICATION / HEALTHCARE PRODUCTS
5.1 Delivery charges, if any, shall be as set out in the Order.
5.2 A surcharge will be imposed for delivery or home services to secured locations listed in the FAQs on the Website or the Application, or any other locations as updated from time to time in the FAQs. MaNaDr reserves the right not to deliver medication to certain remote/secured areas.
5.3 You acknowledge and agree that:
5.3.1 Products can be shipped only to Singapore and there can be no delivery made to restricted locations, including Kusu Island, Rifle Range, Alps Avenue, Brani Terminal Avenue, St.John’s Island, Seletar Aerospace, Airline Road, Pulau Sakeng, Pulau Ubin, West Camp Road, Pulau Damar Laut, Pulau Busing, Pulau Tekong, Airport Cargo Road, Turf Club Avenue and Pulau Sebarok (hereinafter the "Delivery Area") (terms and conditions apply).
5.3.2 Orders cannot be placed for delivery addresses situated outside this Delivery Area. Notably for security reasons, we shall not process any order for which a general delivery address, a P.O. box, a parcel locker, or a parcel pick-up service address has been provided.
5.3.3 The products will be shipped to the delivery address specified when placing your order. The customer must ensure the delivery address provided to us is accurate and complete as the successful delivery to the delivery address provided by customer shall discharge MaNaDr from any responsibility. We shall not be responsible for any delay in delivery or failure to deliver your order if the delivery address that you specified in your order, is incorrect, inaccurate or incomplete.
5.3.4 A signature is requested from you by our designated shipping company to acknowledge your receipt of your products ordered. Our designated shipping company and us will not be responsible for verifying the identity of the person who acknowledges receipt of the products that you ordered.
5.3.5 For health and safety concern, if there are confirmed or probable COVID-19 cases at the building at which the delivery address is situated, the delivery service will be suspended and re-arranged at the sole discretion of MaNaDr. Our Customer Service Representative will contact the customer accordingly. The delivery service arrangement may be changed from time to time at MaNaDr’s sole discretion.
5.3.6 The delivery of the medication/Healthcare Product by MaNaDr or ManaShop Provider (as the case may be) is provided on a reasonable effort basis, within the delivery time frame stated on the Application;
5.3.7 While stock information on the Application is updated regularly, it is possible that in some instances a Healthcare Product may become unavailable between updates;
5.3.8 All delivery timeframes given are estimates only and delays can occur; and
5.3.9 If the delivery of your medication/Healthcare Product is delayed, MaNaDr or ManaShop Provider (as the case may be) will inform you accordingly via e-mail or phone calls and the medication/Healthcare Product will be dispatched as soon as it becomes available to MaNaDr or the ManaShop Provider. MaNaDr or ManaShop Provider (as the case may be) (and any of its agents) shall not be liable for any delay in delivery of your medication/Healthcare Product howsoever caused.
5.10 MaNaDr and its delivery service partners will make the best effort to contact you to complete the delivery of the medication, Healthcare Products, or home-based services during the selected timeslots. If you are not present at the stated address at the time of delivery, additional charges may be imposed for the redelivery of order or additional trip for the home-based service. Prescribed medications will not be left at the designated address if you are not present at the time of delivery.
5.11 If you fail to take delivery of the Healthcare Products (otherwise than by reason of MaNaDr’s or ManaShop Provider’s (as the case may be) fault) then without prejudice to any other right or remedy available to MaNaDr, MaNaDr or ManaShop Provider (as the case may be) (or any of its agents) shall not be liable for any failure to deliver your medication/Healthcare Product.
(II) Time required for delivery
5.12 The delivery times below are calculated from the time of MaNaDr’s acceptance of your order.
5.13 On Product ordering page, we will provide you with the estimated timeframe required for delivery in shipping options. The price of shipping (if any) will be due in addition to the price of the purchased Products.
5.14 Orders are shipped via a third-party service provider. Under normal circumstances please allow about 1-2 business days from the date your order(s) is accepted by us. Kindly note that your order will not be processed during the weekend and public holidays, thus, if you place an order later than 11.00 am of the day before weekend or public holiday, your order will only be processed on the next business day.
5.15 Time required for Teleconsultation prescription. A medication delivery fee (if applicable) will be levied per one-time delivery. An additional fee will be imposed for any non-deliverable parcels, upon re-delivery. Normal deliveries will be made on Monday to Saturday between 10.00 am – 2.00 pm, 2.00 pm – 6.00 pm and 6.00 pm – 8.00 pm; delays may occur in times of bad weather. Once the delivery date and order are confirmed, the medication delivery fee (if applicable) will be imposed and payable by you even if delivery is later cancelled on your request.
5.16 Please note that whilst every effort is made to meet the estimated delivery times, MaNaDr does not provide absolute guarantees. MaNaDr uses reputable couriers for their prompt and efficient service but occasionally, due to unforeseen circumstances, delay may occur. All delivery times or dates quoted by MaNaDr for the delivery are estimates only and shall not form part of our contract with you.
5.17 A signature is required upon delivery. If we fail to reach you, we can re-arrange the delivery.
5.18 If the quantity of products received does not match with your order, please contact our Customer Service at +65 9740 2558 within 3 days after the products have been received.
(III) Checking of Medications and Product Quality
5.19 Upon delivery, you will undertake to check the medication labels to verify that the medications match the prescription orders.
5.20 MaNaDr will not be liable for any defects in products delivered. In such instances, MaNaDr’s liability, if so determined, shall be limited either to (i) the replacement of the defective products with equivalent products or (ii) the refund equivalent to the cost of replacement of the relevant defective products.
5.21 Return of medications, other than the above, are subject to the current MaNaDr medication refund policy. MaNaDr reserves the right to refuse the return of any medication which has been damaged whilst in the user’s possession.
6.1 MaNaPayYou are obligated to pay for all Fees (defined below) on your Account in accordance with the current billing terms and charges when payment is due. Payment can be made through credit card or MaNaPay payment service offered by ManadrMaNaDr (refer to Section (II) for more details).
6.2 MaNaPayAt any point, we reserve the right to ask for more information or documentation, for various reasons such as verifying your identity, age, or bank information. You consent to promptly provide us with the requested information or documentation. Failure to do so may result in limitations or suspension of your MaNaPay account.
6.3 You authorize us to conduct inquiries, whether directly or through third parties, to verify and confirm your identity whenever necessary, without any limitations. Each user is only allowed to have a single MaNaPay account linked with their MaNaDr Account.
6.4 MaNaPayUsers are limited to having only one (1) MaNaPay account that is linked to their MaNaDr Account.
6.5 MaNaPayBy giving MaNaDr your credit card number and related payment details, you consent to MaNaDr charging your credit card instantly for all fees and expenses that payable to MaNaDr, including payments to top up your MaNaPay account. This authorization implies that no additional notice or approval will be required from you.
6.6 In case your health plan, insurer, employer, or agency has an agreement with MaNaDr to cover some or all of the Fees due to ManadrMaNaDr, or if the fee is to be paid according to some other arrangement with MaNaDr, the fee you are charged will be adjusted accordingly. It is advisable to check with your health plan, insurer, employer, or agency to ascertain if any Fees will be reimbursed.
6.7 If your health insurance policy or employee benefits do not cover the complete costs for the Services, or if the coverage is inadequate, you may be held fully or partially responsible for paying the outstanding amount.
6.8 In connection with your use of the Application, you shall bear the following fees and charges (collectively, the “Fees”):
6.8.1 In respect of video consultation, a consultation fee for each completed Healthcare Service requested by you through the Application (“Consultation Fee”) calculated based on the rates as prescribed by MaNaDr on the Application from time to time, and any medication purchased at the price as stated on the Application (“Medication Charges”);
6.8.2 In respect of the ManaShop, the Product Price;
6.8.3 In respect of the Subscriptions, the subscription/annual fees as stated in the plan description on the Application (“Subscription Fees”);
6.8.4 Delivery fees (if any); and/or
6.8.5 Taxes (where applicable).
6.9 For the avoidance of doubt, MaNaDr’s determination of the Fees shall be final, conclusive and binding on you.
6.8 Regarding your use of the Application, you will be responsible for the following fees and charges, collectively known as the "Fees":
6.8.1 For video consultations, a consultation fee for each completed Healthcare Service you request through the Application ("Consultation Fee") based on the current rates specified by MaNaDr on the Application, as well as any medication acquired at the price listed on the Application ("Medication Charges").
6.8.2 For ManaShop, the cost of the product ("Product Price").
6.8.3 For Subscriptions, the subscription or annual fee described in the plan description on the Application ("Subscription Fees").
6.8.4 Delivery fees (if applicable).
6.8.5 Taxes (if applicable).
6.9 It should be noted that MaNaDr's assessment of the Fees is conclusive, final, and binding on you.6.10 You must pay all Fees in advance, and they are non-refundable except as allowed under applicable refund policies that may be communicated to you. Additionally, you are responsible for paying any taxes or duties related to the Fees.
6.11 We may engage the services of payment processing agents to handle the payment of any Fees. By giving us your credit card details, you authorize us and/or our payment processing agents to automatically charge your credit card account when the applicable payment period for the Fees expires. If we are unable to charge your card successfully, we reserve the right to immediately terminate the transaction and/or access to your account.
(II) Storing of credit card information
We collect and encrypt your credit card information and other financial data necessary for payment processing through Stripe, a third-party payment processor. Stripe is certified as a PCI Service Provider Level 1, which is the most stringent certification available in the payments industry. Your payment information is securely stored by Stripe. Stripe is a trusted payment service provider used by leading companies such as Adidas, Grab, Shopify, The Guardian, and Unicef. For further information on Stripe's security measures, please refer to https://stripe.com/docs/security/stripe.
6.12 MaNaPayMaNaPayMaNaPay is a service linked to your MaNaDr Account that enables you to add funds to your MaNaPay Account within the Application via your credit card, and make payments for Services, medication, Healthcare Products, Subscriptions, and/or delivery via the Application. Additionally, it can also be used to pay for Services offered at certain physical clinics.
6.13 You agree to:
6.13.1 Use your MaNaPay only for lawful purposes and in a lawful manner at all times and further agree to conduct any activity relating to MaNaPay in good faith; always use your MaNaPay for legal purposes and in a lawful manner, and conduct any activities related to MaNaPay in good faith.
6.13.2 Comply with any and all guidelines, notices, operating rules, and policies and instructions pertaining to the use of MaNaPay, as well as any amendments thereto issued by us from time to time; and comply with all guidelines, notices, operating rules, policies, and instructions related to the use of MaNaPay, as well as any amendments issued by us from time to time; and
6.13.3 Ensure that any information or data you provide to us in connection with MaNaPay is accurate. ensure that all information or data provided by you in connection with MaNaPay is accurate;
6.14 Use of MaNaPay is restricted to users who have registered for an account with us. only users who have registered for an account with us are allowed to use MaNaPay.
(a) Your MaNaPay Account
6.15 MaNaPayDuring the setup of your MaNaPay Account or at any other time, MaNaDr may require additional information or documents from you for any reason, including verifying your identity, age, and bank or payment card details you have registered with us.
6.16 You grant us the authority to make any necessary inquiries, directly or through third parties, to confirm and validate your identity at any time, including for the purpose of processing refunds to you.
(b) MaNaPay Credits
6.17 MaNaPayMaNaPayMaNaPayYou have the option to keep money in your MaNaPay Account, which will be considered as Credits, after any outstanding debts to us have been paid. You can add Credits to your MaNaPay Account by transferring money from certain Payment Instruments that we accept, such as debit or credit cards.
6.18 If you choose to use your debit or credit card as a funding source for your MaNaPay Account, you agree that we may place a temporary hold on your card, which is not an actual charge, to verify your payment method. This hold may appear on your card statement as "pending". The hold is a precautionary measure against any unauthorized or fraudulent use of your card.
6.19 We cannot guarantee that your Payment Instrument(s) are in good standing or that the issuer of your Payment Instruments will approve the transfer of funds from your Payment Instrument to your MaNaPay Account.
6.20 Except for any explicitly stated fees, MaNaDr is not responsible for any charges imposed by third parties, such as banks or card issuers, relating to the funding of your Credits. However, MaNaDr retains the right to reject any Payment Instruments, including debit cards, credit cards, or bank accounts, as methods of funding at our sole discretion.
6.21 If your MaNaPay payment, made using a credit or debit card as the funding source, is processed outside your country of origin, you will be responsible for any extra charges associated with the transaction.
6.22 It will be your sole responsibility to handle and settle any disagreements or conflicts that may arise with your credit or debit card provider.
6.23 We have the authority to place restrictions on your use of MaNaPay periodically, such as limiting (i) the maximum amount of money you can add to your MaNaPay Account at once, and (ii) the total amount of funds you can add to your MaNaPay Account within a specific timeframe. Additionally, we may request you to provide additional identification documentation before allowing you to make a purchase, based solely on our discretion.
6.24 Users of MaNaPay are limited to holding a maximum of S$1,000, or a lower amount that we may inform you of, in their MaNaPay Account at any given time. Furthermore, the total amount of consumer payment transactions made through MaNaPay within a calendar year cannot exceed S$30,000.
6.25 Any credits held in your MaNaPay Account will only be considered valid for a duration of one (1) year starting from the date of your most recent transaction, whether it was a purchase or a top-up. MaNaDr retains the authority to manage the expired credits in your MaNaPay Account as it deems appropriate at its complete discretion. This may involve forfeiting the credits in your MaNaPay Account.
6.26 The credits held in your MaNaPay Account do not accrue any interest or other earnings. However, MaNaDr may earn interest on the funds that we hold on your behalf. By using MaNaPay, you consent to transferring any rights you have to the interest earned from your MaNaPay Account to MaNaDr.
6.27 You can verify the balance of your MaNaPay Account using the Application. The credits displayed in the Application will be regarded as indisputable evidence of the amount you hold in your account.
6.28 As credit card transactions through a financial institution may be involved in purchases made using MaNaPay, if there is an error in such a transaction resulting in chargebacks from the financial institution, MaNaDr retains the authority to retrieve the amount (up to the disputed amount) from your MaNaPay Account or by any other method it deems appropriate at its sole discretion.
6.29 MaNaDr is authorized to seize your Credits if it has a reasonable suspicion that your utilization of the Service may involve fraudulent or illegal activity, or if you are in violation of the terms and conditions set out in this Agreement.
6.30 Every instance that you utilize MaNaPay, you provide us with permission to decrease the amount of Credits in your account by the total value of the transaction, together with any relevant fees and taxes.
6.31 When using promotional codes, it is your responsibility to accurately input the code in the Application during the payment process. MaNaDr is not responsible for any failures to enter the promotional code or any incorrect codes you may enter. No refunds or cancellation of the transaction will be accommodated in such scenarios.
6.32 You may only execute transactions through MaNaPay as long as you have adequate Credits to fund those payments. It is prohibited to conduct purchases that surpass your available Credits. If you do happen to make purchases that exceed your Credits, and you have provided MaNaDr with your credit card information for payment purposes, MaNaDr has the authority to instantly charge your credit card for any excess fees or charges owed. We will not grant credit for your utilization of MaNaPay, and you must reimburse us immediately if your Credits ever fall below zero for any reason.
6.33 You are liable for all transactions conducted and fees accumulated as a consequence of utilizing MaNaPay. If other individuals gain access to your MaNaPay Account, we will presume that you have authorized such usage and you will be held accountable for any transactions carried out and fees incurred through that usage.
6.34 In case of any unapproved utilization of your MaNaPay Account or any other security infringement associated with it, you must inform us immediately. Any unauthorized activities must be reported within thirty (30) days for claims concerning unauthorized utilization of your MaNaPay Account to be recognized by MaNaDr.
6.35 You acknowledge that we will not compensate you for any losses resulting from claims of unauthorized use of your MaNaPay Account in the following situations, at our sole discretion:
6.35.1 If the claims relate to transactions conducted on your trusted device, IP address, or any other user-approved boundaries;
6.35.2 If you acted fraudulently or negligently, including cases where you deliberately disclosed your MaNaPay login details to a third party;
6.35.3 If you fail to provide us with the relevant documentation reasonably requested by us regarding any unauthorized transactions;
6.35.4 If any funds in your MaNaPay Account are subject to legal proceedings or other encumbrances restricting transfer;
6.35.5 If the transactions occurred under circumstances beyond our control, such as natural disasters, civil unrest, or other uncontrollable events;
6.35.6 If any terminal or system, including the Platforms, was not functioning properly or experiencing any other technical malfunction before you initiated the relevant transaction.
6.36 You cannot redeem cash, transfer funds or withdraw cash from your MaNaPay account;
6.37 We reserve the right to decline any transaction made through your MaNaPay Account if:
6.37.1 The transaction does not meet the terms and conditions of the Agreement; or
6.37.2 We may refuse a transaction on your MaNaPay Account if we suspect that the transaction could be fraudulent, violate any laws or regulations, or put us or our affiliates at risk of liability or obligation.
6.38 If you use MaNaPay to make a purchase on the Application, the payment may go through accounts owned by us or our affiliates, or a registered third-party service provider that acts on our behalf.
6.39 We will transfer funds from your MaNaPay Account to MaNaDr upon your confirmation of the transaction on the Application. We reserve the right to charge you fees to cover the reasonable costs associated with providing MaNaPay services, including the expenses for setting up and maintaining your MaNaPay Account ("Service Fee"). When transferring any funds, we may deduct or withhold any financial charges or Service Fees that are due and payable to MaNaDr in such amounts as applicable.
6.40 You consent to provide us with all requisite notifications, information, materials, and authorizations, and to offer all suitable assistance and cooperation to enable us to operate MaNaPay. In the event that your failure to do so causes any delay in any transaction on your MaNaPay Account, MaNaDr shall not be held responsible for any loss or damages arising from such delay.
6.41 You understand and accept that we are not operating as a bank or remittance agent, and any services we provide to you regarding MaNaPay should not be interpreted as banking or remittance services. We are not serving as a trustee, fiduciary, or escrow regarding your Credits.
(c) Closure of MaNaPay Account
6.42 At any point, you have the right to request the closure of your MaNaPay Account by getting in touch with our customer support team. The contact information for the customer support team can be found at Contact Us or via email at firstname.lastname@example.org.
6.43 At our own discretion, we reserve the right to do any action or make any decision without limitation in time:
6.43.1 Temporarily or permanently stop you from using MaNaPay, either in full or in part, at our sole discretion;
6.43.2 Terminate your MaNaPay account; and/or
6.43.3 Reactivate your MaNaPay Account after conducting necessary internal investigations, if applicable;
6.44 We make every effort to give you advance notice if we decide to discontinue or close your MaNaPay Account. You accept that we are not responsible for any issues you may have accessed your MaNaPay Account or any of its parts.
6.45 You are responsible for fulfilling all obligations associated with your MaNaPay Account. The closure of your account will not void any transactions that have already been cleared. Furthermore, closing your account does not release you from any liability related to it. If there is an ongoing investigation at the time your account is closed, we may keep your funds for up to one hundred and eighty (180) days after the closure to safeguard against any losses. If we suspect that your account has been used for illegal activities, we may hold any remaining credits for as long as we deem necessary or as mandated by law.
6.46 We are entitled to withhold any funds that are in dispute or related to a violation of the agreement. We will only return these funds to you once the dispute has been resolved or a competent court has made a decision regarding the matter.
6.47 Before authorizing payments or processing refunds, we retain the right to conduct essential checks for money laundering, terrorism financing, fraud, or any other illegal activities.
(d) Restricted Activities
6.48 You are not permitted to engage in the following activities in relation to your MaNaPay account:
6.48.1 Provide information that is false, inaccurate, or misleading in connection with your MaNaPay account;
6.48.2 Utilize MaNaPay for any illegal activities;
6.48.3 Use MaNaPay in a way that could lead to complaints, disputes, claims, penalties, or other liabilities to MaNaDr, other users, or third parties. Additionally, you must not use the service in a manner that could be viewed as an abuse of the card system or a violation of card association or network regulations; or
6.49 We may take certain actions, including the following, if we, at our sole discretion, suspect that you have participated in any of the restricted activities listed above:
6.49.1 We reserve the right to suspend or limit your access to MaNaPay or close your MaNaPay account;
6.49.2 We have the right to terminate this Agreement and discontinue providing you with the Services;
6.49.3 If it is necessary to protect against the risk of liability, we may place a hold on your credits for a period of up to 180 days; or
6.49.4 We retain the option to pursue legal action against you.
7 CANCELLATIONS, EXCHANGES AND REFUNDS
7.1 Unless as otherwise determined by MaNaDr in its sole discretion, no refunds will be given for any consultation (which is either completed or terminated by you), purchased medication or Healthcare Products, missed appointments, Subscriptions or any other orders by you, once payment has been made by you via our Application.
7.2 In respect of the Video Consultation function and Health Provider Appointment: In the event that you cancel a scheduled appointment less than 24 hours in advance or if you miss a scheduled appointment, you will not be entitled to a refund of such fees already paid.
7.3 In respect of the purchase of any medication or the Healthcare Products on the Website or ManaShop:
7.3.1 Such orders successfully made through the Platforms are strictly not eligible for cancellation; and
7.3.2 Healthcare Products purchased through ManaShop or the Website are also not eligible for exchange and are non-refundable. Any requests made for refunds/exchanges in the event that the purchased product is damaged, or the service rendered failed to fulfil its description in ManaShop or the Website will be subject to MaNaDr’s review on a case-by-case basis. The decision as to whether any refund/exchange should be allowed is at the sole discretion of MaNaDr.
7.4 In the event you are entitled to any refund for any reason in respect of any products or services on the MaNaDr Platforms, you agree that MaNaDr will in its sole discretion either (i) issue you with a refund to your MaNaPay Account or (ii) where the purchase was made using a credit card, credit the refund to the same credit card. We may require you to provide additional information prior to processing any refund and you agree to cooperate with us.
9 DISCLAIMER OF WARRANTIES AND LIABILITY
9.1 To the maximum extent permitted by law, you irrevocably agree and acknowledge that:
9.1.1 We do not warrant or make any representations that the Website and/or Application is the appropriate channel of consultation for your particular healthcare problem, or meets your specific requirements. MaNaDr disclaims any liability for any use of the Website and/or Application for the provision of any emergency services or where diagnosis or treatment-in-person is required. You should also consult a doctor in person or contact your local emergency services immediately if your medical condition is not minor or cannot be diagnosed or treated without a physical consultation, or otherwise falls within the following scope of conditions including without limitation: (i) urgent care or emergency conditions; (ii) serious conditions (e.g. breathlessness, severe or persistent pains, cardiac arrest); (iii) chronic conditions which have not been previously diagnosed by a doctor; (iv) any condition deemed during a video consultation via the Application to be in need of a physical consultation for further clarification, examination, diagnosis and/or treatment; and (v) any condition requiring further investigations including but not limited to laboratory tests, and imaging modalities;
9.1.2 You may be issued with a prescription for medicine by a Healthcare Provider and may be prompted to use delivery services for delivery or fulfilment of prescription medicines. You are under no obligation to purchase any prescribed medication. Healthcare Provider will use its best endeavours, based on the medical history you have provided and the symptoms you have described, to prescribe medicine appropriate for your condition. MaNaDr shall not be responsible for (i) ensuring that you receive the medicine you are prescribed or that the medicine you receive is the same as that prescribed by Healthcare Provider; and (ii) any instructions in relation to the medication provided by the Healthcare Provider or anyone else associated with the provision of medication you have been prescribed;
9.1.3 We are not responsible for any of the information made available or accessed on or through the Website and/or Application or any decisions made by you based on any information made available or accessed on or through the Website and/or Application;
9.1.4 We do not endorse or recommend any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Website and/or Application and that any arrangement entered into between you and any Healthcare Provider or any third party named or linked to or from the Website and/or Application is at your sole risk and responsibility. The inclusion of Healthcare Providers on the Website and/or Application does not imply recommendation or endorsement of such professional nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any professional contained therein;
9.1.5 The Website and/or Application (together with any Services, or other content, material or information available on the Website and/or Application) are provided on an “as is” and “as available” basis, with all faults and without warranty of any kind. Your use of the Website and/or Application is at your own risk;
9.1.6 The Website and/or Application may use transmissions over the Internet which are never completely private or secure. You understand that any personal data, message or information which you send in the course of the use of the Website and/or Application may be made public on the Website and/or Application, and read or intercepted by others;
9.1.7 MaNaDr does not warrant and hereby disclaims any representation, warranty or term with respect to the Website, Application and/or the Application Functions, whether express, implied or statutory, including but not limited to:
(i) Merchantability, satisfactory quality, fitness for a particular purpose, title, accuracy, quiet enjoyment, and non-infringement of third party rights, or as to the accuracy, correctness, reliability, timeliness, non-infringement of or compliance with any laws, regulations and/or third party rights in connection with the Website, Application and/or the Application Functions;
(ii) The Website, Application and/or the Application Functions being available at all times, uninterrupted or error-free, or that defects will be corrected or that the Website, Application and/or the Application Functions and any related computer system is and will be free of all viruses and/or other harmful elements;
(iii) The Website, Application and/or the Application Functions and any related computer system is and will be free from any unauthorised access, intervention, hacking, sabotage, fraud or infiltration by third parties; and
(iv) The Website, Application and/or the Application Functions being compatible or working with any third party software, applications or third party services.
9.2 MaNaDr and its partners are not liable for:
9.2.1 The potential and inherent risks associated with remote medical consultation and prescription through a Device, including without limitation: (i) the information transmitted by you or the Healthcare Provider may not be sufficient or accurate (e.g. poor lighting or sound) to allow for appropriate healthcare decision making, thus necessitating consultation with a doctor in person; (ii) reliance on self-measurement and reporting of symptoms, including body temperature, blood pressure and weight, may result in inaccurate evaluation and diagnosis; (iii) a lack of access to all your health records; and/or (iv) software, hardware, or data transmission problems or failures may impede, or cause disputes or delays in, evaluation, diagnosis or treatment;
9.2.2 Any loss caused to or damage incurred or suffered by you or any person by reason of or arising from or as a consequence of any use of your account information and/or the Platforms or Services, performing any transactions, purchase and/or arrangement of delivery of Product, and obtaining and/or making any payment of any monies belonging to you;
9.2.3 Any loss caused to or damage incurred or suffered by you or any person by reason of your erroneous, wrongful or fraudulent uploading of information, images, laboratory test results or diagnostic images, or provision of information by you to the Platform or the Healthcare Provider for the purposes of your use of the Platform or the Services;
9.2.4 Any loss, damage or liability which may arise in connection to Services offered or Healthcare Products. All indirect and/or intangible damage, including without limitation, loss of income and consequential damages is excluded from MaNaDr’s liability;
9.2.5 For the actions or inactions of any providers of Services in relation to you, your activities or for or in connection with Services; and
9.2.6 Any suspension, discontinuation, upgrade or modification to the Application or Application Functions which we may carry out from time to time without giving any reason or prior notice to you which affects your use of the Services, Application and/or the Application Functions .
The exclusions and/or limitations of liability in this Agreement shall not apply to the extent that such exclusions and/or limitations are prohibited by applicable law, including liability for death or personal injury arising from MaNaDr’s negligence.
10.1 You agree to fully indemnify and hold harmless MaNaDr, our affiliates, related companies, members, officers, employees, agents, partners and service providers (collectively, the “Indemnitees“) from and against any claim, demand, loss, damage, cost, or liability (including legal fees) which any of the Indemnitees may suffer or suffers in connection with or arising from (a) any information or content which you submit, post, transmit, communicate, send, publish, upload or otherwise make available through the Application; (b) your breach of this Agreement and any terms relating to your use of the Application; (c) your access or use of the Application; (d) any action taken by us either as part of our investigation of any suspected breach of this Agreement or as a result of our finding or decision that a breach of this Agreement has occurred; and (e) your breach of any rights of any other person.
11 LIMITATION OF LIABILITY
You waive and agree not to assert any claims or allegations of any nature whatsoever against us arising out of or in any way relating to your use of our platform and all associated services, the content or the materials contained in or accessible through our platform, including, without limitation, any claims or allegations relating to the alleged infringement of proprietary rights, alleged inaccuracy of content, or allegations that we have or should indemnify, defend or hold you harmless from any claim or allegation arising from your use or other exploitation of our platform. You use our platform at your own risk.
Without limitation of the foregoing, we shall not be liable for any loss of profits, loss of use, or other economic loss or any damages of any kind, whether direct, indirect, special, consequential, punitive or otherwise, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of our platform, the services, the content or the materials contained in or accessible through our platform, including without limitation any damages caused by or resulting from your reliance on any content or other information obtained from or accessible via our platform.
If, notwithstanding the foregoing, we incur any liability which cannot be excluded by law, our aggregate liability, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, arising out of or relating to the use of the site shall not exceed one hundred Singapore Dollars.
12.1 We have the right to terminate or suspend your account in our sole and absolute discretion without prior notice to you, for any reason at any time. Notwithstanding any such termination or suspension, you remain liable for the outstanding amounts incurred by you.
12.2 You may deactivate/terminate your Account at any time, for any reason by navigating to the “Account Deletion” page within our Application. Alternatively, you may deactivate/terminate your Account by sending an email to email@example.com.
12.3 After such termination, MaNaDr:
12.3.1 Will have no further obligation to provide the Services; and
12.4 Upon termination, you will cease to use the Platforms immediately.
12.5 To the extent permitted by applicable law, the disclaimers, indemnities, limitations on liability, termination and your representations and warranties shall survive any termination of this Agreement.
13 FORCE MAJEURE
13.1 Neither MaNaDr nor any providers of Services under this Agreement shall be liable for delay in performing obligations or for failure to perform obligations under this Agreement if the delay or failure resulted from events, causes and circumstances beyond its reasonable control, including but not limited to, acts of God, governmental acts (including directives issued by regulators and amendments to legislation), shut down or failure of telecommunications facilities or networks, failures or acts of application distributors, failure of information technology or telecommunications equipment or facilities, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections, power failures, epidemics, flood, fire, explosion, accident, civil commotion, industrial dispute, or impossibility of obtaining materials.
14.3 MaNaDr has no editorial control over or responsibility for Content provided by third parties and any opinions, statements, products, services or other information expressed or made available by third parties (including healthcare professionals) or users on MaNaDr are those of such third parties or users. We make no representations about the accuracy or reliability of any opinion, statement or other information provided by any third party, and do not represent or warrant that your use of the Content displayed or referenced on MaNaDr will not infringe rights of third parties not owned by or affiliated with MaNaDr.
The illegality, invalidity or unenforceability of any provision of this Agreement under the law of any jurisdiction shall not affect its legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of any other provision.
14.4 No failure on the part of any party to exercise, and no delay on its part in exercising, any right or remedy under this Agreement will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy. The rights provided in this Agreement are cumulative and not exclusive of any rights or remedies provided by law.
14.5 We may seek immediate injunctive relief if we make a good faith determination that a breach or non-performance is such that a temporary restraining order or other immediate injunctive relief is an appropriate or adequate remedy.
14.6 MaNaDr may give notice by means of a general notice on the Application, or by electronic mail to your email address, by SMS to your mobile phone number, or by written communication sent by registered mail to your address. Your contact details for such notices shall be based on your details in MaNaDr’s records. You may only give notice to us in writing sent to our designated address or e-mail address.
14.6.1 Notices shall be deemed to have been duly given and received upon the expiration of 48 (forty-eight) hours after mailing or posting (if sent by registered mail), 2 (two) hours after sending (if sent by email), provided that no automated message is received stating that the email has not been delivered, or immediately (if sent by SMS). Notices on the Application shall be deemed to have been received by you whether or not you actually access the notice. While we endeavour to respond promptly to notices from you, we cannot guarantee that we will always respond with consistent speed.
14.6.2 This clause does not apply to notices issued in respect of legal proceedings.
14.7 The provisions of the Agreement are severable, and if any provision, or any portion thereof, is determined by a competent court or tribunal to be illegal, invalid or unenforceable for any reason, any remaining portion of that provision, and all other provisions of the Agreement, shall remain valid and enforceable to the fullest extent permitted by law in order to give effect to the Parties’ intentions.
14.8 We reserve the right to delegate or sub-contract the performance of any of our Application Functions or Services or obligations in connection with MaNaPay to any related company, service provider, subcontractor and/or agent on such terms as we may deem appropriate.
14.9 You may not assign your rights or transfer your obligations under this Agreement without our prior written consent but we may assign our rights or transfer our obligations under this Agreement to any affiliate or third party at our sole discretion.
14.10 Save for the related companies of MaNaDr, partners of MaNaDr and as expressly provided in this Agreement including without limitation as referred to in Indemnity Clause, a person who is not a party to this Agreement shall have no right to enforce or enjoy the benefit of any term of this Agreement under the Contracts (Rights of Third Parties) Act 2001. Notwithstanding any term of this Agreement, the consent of any person who is not a party to this Agreement is not required to rescind or vary this Agreement at any time.
14.11 In the event that this Agreement is executed or translated in any language other than English, to the extent allowed under law, the English language version of this Agreement shall govern and shall take precedence over the foreign language version.
15 GOVERNING LAW AND JURISDICTION
15.1 This Agreement shall be governed by, and construed in accordance with, the laws of Singapore. The Parties shall attempt in good faith to resolve promptly any dispute arising out of or in connection with this Agreement through amicable negotiations (which shall be commenced by either party giving written notice to the other). In the event that such dispute cannot be resolved by amicable negotiations within thirty (30) days of either party giving written notice to the other party that a dispute has arisen, the dispute shall be submitted by either party for resolution by the courts of Singapore which courts shall have exclusive jurisdiction.
16.1 Our Platform may carry advertisements (“Advertisements”) of doctors, healthcare practitioners and other medical service providers (“Advertisers”).
16.2 All information associated with an Advertisement is provided by the Advertiser. We do not in any way endorse any Advertisement.
16.3 You are solely responsible for accessing Advertisements and any reliance you may place on such Advertisements is done solely at your own risk. We take no responsibility and assume no liability for any Advertisement on nor for the accuracy of any information contained therein or associated therewith.
16.4 Your dealings or communications with, Advertisers, and any terms, conditions, warranties or representations associated with such dealings, are solely between you and such Advertiser. We are not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of Advertisements appearing on this Web Site.
17 THIRD PARTIES
17.1 Our Platform may contain links to third-party Web sites (“Third-Party Sites”) and third-party content (“Third-Party Content”) as a service to those interested in this information. You use links to Third-Party Sites, and any Third-Party Content therein, at your own risk.
17.2 We do not monitor or have any control over, and make no claim or representation regarding, Third-Party Content or Third-Party Sites. We provide these links only as a convenience, and a link to a Third-Party Site or Third-Party Content does not imply our endorsement, adoption or sponsorship of, or affiliation with, such Third-Party Site or Third-Party Content.
If you have any questions on this Agreement, our policies or FAQs, or if you have any difficulties with the Website and/or Application or payment, please contact us at Contact Us or email at firstname.lastname@example.org.
Last updated: 13 March 2023
Effective date: 13 March 2023