What should you do when you receive HRW SMS? - MaNaDr - Manadr
FAQs about Health Risk Warning (HRW)
MaNaDr2021-09-28
[With effect from 11 Oct 2021]
MOH will no longer issue Quarantine Orders. Instead, MOH will issue a revised Health Risk Warning (HRW) to close contacts of COVID cases, including their household members
General Information on Health Risk Warning
Who will receive a Health Risk Warning?
If you have been identified to be close contacts of a COVID positive case, based on TraceTogether / SafeEntry records, or if you are a household member of a COVID positive case, you will receive a Health Risk Warning (HRW) via SMS.
How does MOH determine if someone is in close contact with a confirmed case?
MOH conducts contact tracing to identify people who have been in contact with the confirmed case.
Close contact is defined as someone who has spent 15 minutes or more within 2 meters of the infected individual.
Besides the duration and proximity of exposure, MOH also considers the nature and setting of exposure, type of personal protective equipment donned, and other clinical and epidemiological factors when assessing if follow-up actions are required for close contact.
Identified close contacts will be advised by MOH officials on the measures they should take
How can I tell if the HRW notification is not a scam?
If you are placed on Health Risk Warning (HRW), you will receive an SMS on the mobile number registered to your TraceTogether App or Token.
The SMS notification should indicate the last 4 digits of your identification number.
I’ve been to an affected area but didn’t receive a Health Risk Warning (HRW) notification. Should I be concerned?
Although you have been to an affected area, you may not be at risk of infection as you might not have visited it at the same time as the COVID-19 case(s).
Nonetheless, we would advise you to monitor your health closely for 7 days from your last visit to the location.
I received a Health Risk Warning (HRW) via SMS. Can I claim compensation for the time lost at work due to self-isolation?
You cannot claim compensation for the time spent under Health Risk Warning (HRW)
I received a Health Risk Warning (HRW) via SMS, but I have a COVID-19 vaccination appointment soon. Can I still go for it?
You received a Health Risk Warning (HRW) SMS as you are a close contact with a COVID-19 case, or living with someone who is under Home Recovery.
Should you need to leave your home over the next 7 days, e.g. for vaccination, you will need to take an Antigen Rapid Test (ART) self-test and test negative before you can leave.
Under Health Risk Warning
Guidance Timeline
DAY 1
When you receive an HRW, you need to do the following immediate action:
You are legally required to take an ART self-test within 24 hours and self-isolate immediately until you test negative.
Submit your result at this link. Only the first ART result needs to be submitted online.
DAY 2 – 6
Stay home as much as possible
If you need to leave your house, you must do an ART self-test once per day before leaving your home
If your test ART is negative: You can leave your house for the essential activity. Take another ART test the next day you need to leave the house. You should still complete the 7-day monitoring period
If you test ART positive, please refer to this page. If you feel unwell at any point, please refer to this page
You can collect ART kits from a nearby vending machine, and return home immediately. For locations of these vending machines, click here.
The rest of your household not on HRW are free to carry out their normal activities.
If you develop symptoms, go to a Swab and Send Home (SASH) clinic, where the doctor will assess and advise you on your next steps.
DAY 7
Do a final ART self-test. You are not required to submit this ART result online.
If you test ART negative, you may resume normal activities.
If you test ART positive, please refer to this page.
Can I go out to buy food, see a doctor, or go to work or school?
You received a Health Risk Warning (HRW) SMS as you are a close contact with a COVID-19 case, or living with someone who is under Home Recovery. Should you need to leave your home over the next 7 days, you will need to take an ART self-test and test negative before you leave.
Where can I collect the ART self-test kits from the vending machines?
You can collect the ART self-test kits from vending machines in these venues.
Please bring along your Singapore-issued identification document, e.g. NRIC/FIN, student pass, or birth certificate with a barcode, as you will need to scan it at the vending machine.
If a household member is collecting on your behalf, please ask them to bring along your identification document.
About household members
A member of my household tested positive on the Antigen Rapid Test (ART). What should I do?
Minimize contact with the household member.
Take an Antigen Rapid Test (ART) self-test.
Stay home as much as possible. Should you need to leave your home over the next 7 days, e.g. for work or to school, take an ART self-test on the same day:
MaNaDr is one of the Telemedicine Providers under Home Recovery Programme by MOH, Singapore.
If you feel unwell during your home recovery, do consult our Doctors via the app. All these Teleconsultations are fully supported by MOH, Singapore. Teleconsultation will be conducted via MaNadr app
